Refund policy

Damaged/Lost items

We package items as securely as possible to reach you safely during transit, however any damages must be reported within 24 hours of receiving the item. Please ensure items are inspected thoroughly on delivery. Photographs must be provided of the damage, any item that has been disposed of before being photographed and reported will not be replaced or refunded.

Returns Information

If you are not 100% satisfied with your purchase you can return the product for a refund (excluding personalised products). We unfortunately cannot refund any postal charges.

You can return a product up to 21 days from the purchase date.

Any returned product must be in the same condition it was received, unused and in the original packaging.

We unfortunately cannot offer returns on any personalised items unless they have been misspelled (our error).